Frequently Asked Questions
Everything you need to know about shopping with MEDLEY FASHION.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $75; otherwise, a flat rate is applied at checkout.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Please use our online portal to initiate your return label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the product description for 'True to Size' indicators.
What payment methods do you accept?
MEDLEY FASHION accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. A growing portion of our collection is made from organic cotton and recycled fabrics. You can filter our shop by 'Sustainable Collection' to see these specific items.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to follow your package's journey in real-time.